Cancellations & No Shows
To ensure that all of our guests are accommodated as best as possible, we maintain a 24 hr cancellation policy. Cancellations within the 24 hour period will be charged 50% of the full service amount & no- shows will be charged 50% of the full service amount as well.
We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
Returns & Exchanges
Unopened products returned within 15 days will be honored as store credit with a valid receipt. No refunds on prepaid packages or series. Gift certificates are transferable but not refundable.
Refunds for a Series of Treatments
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other spa services credit of equal value.
Any of the information we collect from you may be used in one of the following ways:
- to personalize your experience (your information helps us to better respond to your individual needs)
- to improve our web presence and social media (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- to process transactions
- contact you regarding appointments & special offers